Shipping & Returns
US Shipping
SHIPPING INFORMATION AND OPTIONS – U.S.
HVTMerch.com orders ship from Hollywood, CA. Our current order processing time is approximately 1-4 business days for in-stock merchandise.
During this processing time, your online order is transmitted to our fulfillment center and processed for shipment as quickly as possible. Business days are defined as Monday through Friday, 10am – 6pm Pacific time, and excludes Holidays and weekends.
Orders with ship to addresses within the U.S. will be shipped USPS Priority Mail or USPS Express Mail at customers choosing. USPS Priority Mail typically arrives within 2 to 3 business days. USPS Express Mail typically arrives within 1-2 days once shipped. Estimated shipping times may vary during high volume shipping seasons.
HVTMerch.com shipping rates are calculated based on total weight and dimensions of the item(s) ordered and the zip/postal code of where the order is being shipped to. NOTE: Oversized items are subject to additional shipping/ fees.
Orders are typically processed and shipped within 1-4 business days. The number of delivery days indicates the estimated delivery time after the order has been picked up by the shipping carrier and does not include the processing time at our fulfillment center.
All suspect orders are subject to verification, this is done for your protection. Suspect orders will be held until verification.
Orders with incorrectly entered shipping addresses may experience delays.
Pre-sale orders begin processing as soon as the item is in stock and fully received. You can expect your order to ship 1-4 business days after the item is received in stock.
Certain items (which require special preparation for shipment, such as fine art pieces) may require a longer processing time. In these cases, we will make every effort to reflect this exception with a notice in the product description page.
Although availability may be indicated on HighVoltageTattoomerch.com we can not guarantee product availability. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion , ship products that have substantially similar functionality and specifications to the products ordered or cancel your order.
International Shipping
INTERNATIONAL ORDERS
High Voltage Tattoo has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the “International Checkout” option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from High Voltage Tattoo. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: support@internationalcheckout.com.
PHONE: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.
Australia Phone: +61.28003.4685
Denmark Phone: +45.369
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.
Japan Phone: +81.50553.
Finland Phone: +358.(02)3619.
Brazil Phone: +55.(11)3717.
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
All international orders are processed through International Checkout. High Voltage Tattoo drops off all international orders on Tuesdays and Thursdays at the International Checkout shipping facility.
Returns
We sincerely hope that you enjoy your HighVoltageTattooMerch.com purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.
Return Guidelines
Please notify us via e-mail at admin@highvoltagetattoomerch.com if you need to return an item. We will email you a return label and instructions after reviewing the reason of return. Affix the return label to the outside of the packing box/envelope. Include the return form with your merchandise and mail to High Voltage Tattoo On-line Returns: 1259 North La Brea Avenue, West Hollywood, CA 90038.
Refunds
Refunds will be credited to your account within approximately 10 business days from the date the return is received by High Voltage Tattoo. The credit may be reflected to your account on your next statement depending on the issuing bank and/or billing cycle.
Exchange Policy
Due to high merchandise demand and varying stock levels, we are unable to offer exchanges at this time. If you would like a new product, you may return the original item in accordance to the return guidelines and place a new order.
Damaged Goods
Defective and/or damaged merchandise due to shipping must be reported to HighVoltageTattooMerch.com within 30 days of purchase, and pre authorized for return to be considered eligible for a refund. Please contact Customer Service to obtain authorization and a pre-paid shipping label to cover return expenses. A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 10 business days from the date that the damaged/defective goods are received at High Voltage Tattoo.
Pre-Sales
For items that are sold on pre-order status, your account will be charged at the time that your order is placed. If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before it ships, your account will be credited in full. Please contact customer service if the credit has not been received. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.
Return Policy for Items Purchased at High Voltage Tattoo shop.
At this time we are unable to offer returns or exchanges for High Voltage Tattoo or Kat Von D merchandise purchased at the High Voltage Tattoo shop. Tattoo shop merchandise purchases are final; however, we care about your satisfaction. You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.
SHIPPING INFORMATION AND OPTIONS – U.S.
HVTMerch.com orders ship from Hollywood, CA. Our current order processing time is approximately 1-4 business days for in-stock merchandise.
During this processing time, your online order is transmitted to our fulfillment center and processed for shipment as quickly as possible. Business days are defined as Monday through Friday, 10am – 6pm Pacific time, and excludes Holidays and weekends.
Orders with ship to addresses within the U.S. will be shipped USPS Priority Mail or USPS Express Mail at customers choosing. USPS Priority Mail typically arrives within 2 to 3 business days. USPS Express Mail typically arrives within 1-2 days once shipped. Estimated shipping times may vary during high volume shipping seasons.
HVTMerch.com shipping rates are calculated based on total weight and dimensions of the item(s) ordered and the zip/postal code of where the order is being shipped to. NOTE: Oversized items are subject to additional shipping/ fees.
Orders are typically processed and shipped within 1-4 business days. The number of delivery days indicates the estimated delivery time after the order has been picked up by the shipping carrier and does not include the processing time at our fulfillment center.
All suspect orders are subject to verification, this is done for your protection. Suspect orders will be held until verification.
Orders with incorrectly entered shipping addresses may experience delays.
Pre-sale orders begin processing as soon as the item is in stock and fully received. You can expect your order to ship 1-4 business days after the item is received in stock.
Certain items (which require special preparation for shipment, such as fine art pieces) may require a longer processing time. In these cases, we will make every effort to reflect this exception with a notice in the product description page.
Although availability may be indicated on HighVoltageTattoomerch.com we can not guarantee product availability. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion , ship products that have substantially similar functionality and specifications to the products ordered or cancel your order.
International Shipping
INTERNATIONAL ORDERS
High Voltage Tattoo has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the “International Checkout” option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from High Voltage Tattoo. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
EMAIL: support@internationalcheckout.com.
PHONE: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.
Australia Phone: +61.28003.4685
Denmark Phone: +45.369
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.
Japan Phone: +81.50553.
Finland Phone: +358.(02)3619.
Brazil Phone: +55.(11)3717.
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408
All Others: +001.310.601.8196
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
All international orders are processed through International Checkout. High Voltage Tattoo drops off all international orders on Tuesdays and Thursdays at the International Checkout shipping facility.
Returns
We sincerely hope that you enjoy your HighVoltageTattooMerch.com purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.
Return Guidelines
Mailing Returns to High Voltage Tattoo
Please notify us via e-mail at admin@highvoltagetattoomerch.com if you need to return an item. We will email you a return label and instructions after reviewing the reason of return. Affix the return label to the outside of the packing box/envelope. Include the return form with your merchandise and mail to High Voltage Tattoo On-line Returns: 1259 North La Brea Avenue, West Hollywood, CA 90038.
Refunds
Refunds will be credited to your account within approximately 10 business days from the date the return is received by High Voltage Tattoo. The credit may be reflected to your account on your next statement depending on the issuing bank and/or billing cycle.
Exchange Policy
Due to high merchandise demand and varying stock levels, we are unable to offer exchanges at this time. If you would like a new product, you may return the original item in accordance to the return guidelines and place a new order.
Damaged Goods
Defective and/or damaged merchandise due to shipping must be reported to HighVoltageTattooMerch.com within 30 days of purchase, and pre authorized for return to be considered eligible for a refund. Please contact Customer Service to obtain authorization and a pre-paid shipping label to cover return expenses. A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 10 business days from the date that the damaged/defective goods are received at High Voltage Tattoo.
Pre-Sales
For items that are sold on pre-order status, your account will be charged at the time that your order is placed. If the order cannot be fulfilled within a few weeks of the advertised date, your account will be credited in full. If you choose to cancel your order before it ships, your account will be credited in full. Please contact customer service if the credit has not been received. If you choose to cancel your order after it has been shipped, please follow the return policy and guidelines.
Return Policy for Items Purchased at High Voltage Tattoo shop.
At this time we are unable to offer returns or exchanges for High Voltage Tattoo or Kat Von D merchandise purchased at the High Voltage Tattoo shop. Tattoo shop merchandise purchases are final; however, we care about your satisfaction. You may contact customer service via email with details regarding your purchase for possible alternatives if your product is defective.